TCL Roku TV is a device one of its kind. It comes with an inbuilt streaming device. What this means is, you don’t have too many remotes to handle. You can control both your Roku Streaming device and your TV using the same remote. You don’t have to set up the Roku device as you would in the traditional streaming devices.
Beyond all this, you can use the remote to voice search and listen to your TV privately. All you have to do voice search is to speak aloud, into your remote after clicking on the mic icon. For private listening, just plug in a pair of headphones and you can listen to the audio from the TV.
But, there is one common error that a lot of TCL TV users face. The TCL Roku TV Black Screen! How do you troubleshoot?
Before starting your troubleshoot, you will have to check if the screen is black because of the input, or because of any device malfunctions. For this, hit the menu button on your remote. If the menu pops up, this means your TV screen is actually working, and there is an issue only with the input. But if you don’t see the menu, this means your TV screen itself is not working, and you have to contact the device seller and get it fixed.
Troubleshooting input issues
First things first, you will have to check if you have Roku set up as the input for your device. Or, your TCL Roku TV Black Screen can be the result of a wrong input selection. So, navigate to the menu.
In the menu, look for an option that says “Input”. In there is set to TV and not the HDMI or the USB ports. This means that you have chosen the TV to display the contents of the device that’s connected to your HDMI port or USB.
This should solve your problem. If not, please proceed with the other troubleshoots.
Try playing videos from your other device.
Try and cast the screens from your mobile or laptop devices on to the TVs screen. If this is not possible, connect a UCB player on to the USB slot on the TV. Please change the input to USB, and play a local video file. If the TV plays that video, this means your device has trouble recognizing and streaming from Roku. The TCL Roku TV Black Screen is not an issue with the TV perse.
Check your internet connection
Please check if your TV has an active internet connection. Go and check with your internet connectivity menu and try if you can connect to the preferred internet. If you are already connected, owing to the TCL Roku TV Black Screen issue, we recommend you forget that connection and reconnect to that internet.
Restart your device.
If you tried setting the input to your TV, and the TCL Roku TV Black Screen is still the same, you might try to restart your device. First, switch off the device using your remote. Now, unplug the device from the power socket. After letting it be for fifteen seconds, you can try switching it on. Please make sure that the LED light in the front of your TV turns green when you switch it on.
If the TCL Roku TV Screen is still Black, then you will have to try and factory reset your TV. This will reset any change made to the menu to what it was when it was bought. After you do that, please make sure to connect to the internet again.
Sign into your Roku account again, after the factory reset.
This should solve the problem, and you will have to connect to your Roku account again. To create a Roku account, you will only have to furnish the following information. You will have to provide Roku with your basic details such as your first and last names, and then your payment information. Any purchase you make, the amount for the same will be deducted from this account.
If you still have the TCL Roku TV Black Screen issue with your TCL TV, and you can’t see anything on the screen, please let us know. We will take a close look into the problem, and guide you through the troubleshooting. If you have any other issues related to your Roku TV or your Roku Streaming devices, visit Go.roku.com/rss or please let us know and we’re here to help! Here’s our toll-free number +1-805-457-0700. Happy Streaming.